SHIRLEY ADAMS
1234 56th Avenue
Apartment #203
Tucson, AZ 85725
(520) 555-5555
SUMMARY
Dependable General Office Worker with more than 10 years of transferable experience. Proven clerical, customer service, and communication skills in a variety of settings. Upbeat, positive attitude with a history of producing quality results and satisfied customers. Computer literate.
SELECTED SKILLS
General Office
- Organized and implemented group activities in an efficient manner
- Scheduled appointments and assured timely arrival
- Maintained accurate financial records, and paid all invoices on time
- Answered phones and took accurate messages
- Prepared reports and created documents using MS Word and WordPerfect
- Located desired information using the Internet
Customer Service
- Welcomed customers and visitors in a friendly and courteous manner
- Provided customers/clients with desired information in a timely manner
- Listened, calmed, and assisted customers with concerns
- Established friendly and lasting relationships
Communication
- Utilized Internet email as an effective communication tool
- Answered phones in a courteous and professional manner
- Established rapport with diverse individuals and groups
- Demonstrated ability to express ideas in a team environment and influence action
RELATED VOLUNTEER EXPERIENCE
General Office Volunteer Salvation Army – Tucson, AZ 5 Years
Elected Secretary Parent Teachers Association (ISD 01) – Tucson, AZ 5 Years
Event Coordinator Neighborhood Involvement Program – Phoenix, AZ 3 Years
Group/Activities Leader Girl Scouts of America – Phoenix, AZ 4 Years
Family Manager Self-employed – Tucson, AZ 7 Years
EDUCATION
GED: Maricopa County Action Program, Phoenix, AZ
(Source: Creative Job Search, a publication of the Minnesota Department of Employment and Economic Development.)