Job No. 154949
- Job Title:
- Admissions and Administrative Coordinator
- Employer:
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University of Michigan-Ann Arbor
- Location:
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Ann Arbor , MI
- Posting Date:
- 18-Feb-2025
- Description:
-
Job Summary
The School of Information (UMSI), a progressive, interdisciplinary professional school offering five academic programs, has an exciting opportunity for an Admissions and Administrative Coordinator. Reporting to the Assistant Director of Admissions and Recruitment Operations, this role provides critical support for areas of recruitment, admissions, office management, and events for the Recruitment and Admissions Team.
Who We Are
The Recruitment, Admissions and Financial Aid (RAFA) Team is a high-performing team of professionals motivated to create a positive experience for all applicants to our programs. We are responsible for all recruitment and admission activities for our 3 residential undergrad and master's programs and our online master's degree program.
The School of Information is a progressive, interdisciplinary professional school that offers five academic programs. UMSI delivers innovative, elegant and ethical solutions connecting people, information and technology. The school was one of the first iSchools in the nation and is the premier institution studying and using technology to improve human-computer interactions. Our school mission is to create and share knowledge so that people will use information - with technology - to build a better world.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off (Vacation, Holidays, Season Days, Family Leave)
A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting
Many choices for comprehensive health insurance
Dental and vision insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Tuition support program
Responsibilities*
Be the front-line staff for answering and triaging inquiries received by phone, email, and in-person
Support overall application processing goals as the lead processor for application materials including verification of transcripts, GPA calculations, TOEFL scores, and other documents; working with applicants to ensure all materials have been received and processed
Manage the application deferral process (tracking applicant requests, updating official records in WA, updating relevant reports shared with internal and external partners, maintaining communication and confirmation of future enrollment)
Be the lead for the I-20 process for incoming students, and other student data processing
Hire and train temporary staff for front office coverage and office support
Oversee the creation of customer service guidance documents and identify and support areas that need additional expansion to help create a comprehensive customer service handbook
Confirm and organize logistics of All UMSI Recruitment and Admissions events; room scheduling, catering, visitor accommodations, signage, event support (working events, setting up, taking down, clean up), and technology needs and set up
Required Qualifications*
Bachelor's degree or an equivalent combination of education, certification, and experience
Minimum of 2 years experience in a related role including confidentiality, timeliness, customer service, organization, prioritization, and troubleshooting to successfully achieve results
Experience with web-based systems, databases, and basic spreadsheets
Ability to relate well with diverse students, faculty, and staff
- Contact information:
- University of Michigan-Ann Arbor
- Ann Arbor, MI 48109
- United States
- Employer's Website:
-
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