Job No. 154705
- Job Title:
- IT Support Associate III-Network Engineer I
- Employer:
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Southern Illinois University Carbondale
- Location:
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Carbondale , IL
- Posting Date:
- 21-Jan-2025
- Description:
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Description
Final salary offered will be commensurate with qualifications and experience while considering internal equity and budget constraints.
The Office of Information Technology is focused on improving service delivery, fostering innovation, and ensuring operational effectiveness for its constituency. This position serves as a Network Engineering Team member. The Network Engineering Team, or NET, is a sub-unit of the Office of Information Technology. The NET consists of four fulltime team members, the Network Manager and approximately 15 student employees. NET is responsible for providing data network connectivity and tier 2/3 support on the SIU Carbondale campus, Internet and Internet II connectivity, residence hall networking, firewall & IPS support, campus Wi-Fi, campus DNS and DHCP services, NAC and more. This position will report to the Network Manager and will manage Graduate Assistants, Student Employees, and support all aspects of the SIU Carbondale campus area wired and wireless network to include the residence halls.
Founded in 1869, SIU Carbondale is the flagship campus of the Southern Illinois University System. With more than 11,000 students and more than 3,000 faculty and staff, the Carbondale campus offers a full range of doctoral, master’s, bachelor’s, and associate degrees in addition to professional degrees in law and medicine. It is a diverse, student-centered, research-intensive university that has earned national recognition for its teaching, research, service, civic engagement, and commitment to diversity and inclusion.
The physical beauty of the region is a major attraction to students, faculty, and visitors. Sixty miles to the south of Carbondale is the historic confluence of the Ohio and Mississippi Rivers, the two forming the border of the southern tip of Illinois. Just six hours south of Chicago and within easy driving distance of St. Louis, Memphis, Nashville and Indianapolis, SIU Carbondale draws students from the Midwest but also from nearly every U.S. state and nearly 100 nations.
Examples of Duties
The following are performed under the general supervision of a designated supervisor (Network Manager).
Regular Maintenance: Support of campus area network infrastructure to ensure appropriate levels of hardware and software. Networks supported may be for the campus or the residence halls. Supports product suites consisting of multiple products.
Network Enhancements: Installs/tests hardware and software.
Problem Resolution: Assists in troubleshooting. Assists campus personnel with problems/configuration with networking issues.
Research the in support of the network infrastructure.
Generates/investigates reports regarding network deficiencies.
Assists with campus switch and wireless access point replacement projects as needed.
Helps Implement/maintain firewall security on campus.
Supervision of Student Employees. Assists student employees in troubleshooting reported issues. Trains students in general workplace issues, but also in technical aspects of the job. Makes work assignments based on workload and class schedule. This position is expected to mentor as much as supervise.
Documentation: Develops/reviews documentation. Creates very detailed documentation concerning support of the above listed servers and cookbooks for bare-metal installations. Maintains a wide-variety of team documentation on Wiki server, to include technical and administrative topics.
Knowledge Transfer: Provides training to student employees as appropriate.
Respond to data infrastructure problems on a 24x7 basis (periodic "first-on-call" status).
Other duties as assigned.
Qualifications
High school diploma or equivalent.
Any one or any combination totaling one (1) year (12 months) from the following categories:
College coursework which includes Information Systems Technologies (IST), Information Technology (IT), Computer Science (CS), Electrical and Computer Engineering (ECE), or a closely related discipline, including coursework in security and/or networking, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
Work experience in network infrastructure, remote access systems, Internet connectivity and support services.
Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.
- Contact information:
- Southern Illinois University Carbondale
- Carbondale, IL 62901
- United States
- Employer's Website:
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